Shipping Information:

Backordered, custom-made and/or special ordered merchandise may take slightly longer to ship out. In the event of such a delay, a message will be prompted and displayed in your online shopping cart to alert your attention to any possible hold-up.

Blue Water Corals ships to the contiguous United States via UPS or FedEx. Orders shipped to Alaska, Hawaii, Guam and Puerto Rico are sent via USPS and may not include refrigerated/frozen merchandise or aquariums. APO and FPO orders are also shipped via USPS. Please note that Blue Water Corals does not ship to P.O. Boxes and hotels.

For Back-order Items: Back-order items will be shipped via ground service at no additional cost. Shipping upgrades for the back-order items are available for an extra fee.

For Refusing Packages: If the shipment is refused or marked “returned to shipper” by UPS, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee. If not all items are refused, then only the items received back will be credited.

For Leaving Packages without Signature: UPS or FedEx sends tracking information to you via email. On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature. Please note that this does depend on the specific driver and some will not leave the package. You may also contact your local UPS or FedEx office to file a signature waiver for all packages delivered to your home.

Tracking Numbers Tracking numbers for each day's shipped orders are automatically emailed in the evening. If a tracking number is not working, please contact us at bluewatercorals@yahoo.com

Damaged Items If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.

If a package is damaged by UPS, FedEx, Blue Water Corals will file the claim with the carrier.

If a package is damaged via USPS, the customer will file the claim with the carrier.

Please contact Blue Water Corals via email at bluewatercorals@yahoo.com contact us ASAP.